What our Customers say...
Water Damage Testimonials
Jerome and Jamil rapid response and professionalism made a terrible situation a pleasant experience. If I could give them 10 stars I would.
Team Paparone was great to work with. Communicative and on time with quick and tidy work.
We had a water pressure pump blow in our finished basement late in the evening, spraying water over a large area before I discovered it and got the water shut off. Water had seeped into an adjacent room and hallway. Jose and his team member responded almost immediately, vacuumed the water, hand dried items as necessary, and placed equipment to quickly dry baseboard areas so that we did not have to demo/replace drywall. He returned twice to check moisture levels before removing equipment. He was cheerful, courteous, professional and reduced what would have been a stressful disaster to a mild inconvenience.
SERVPRO of Society Hill helped me at a time I was despondent. I had a sewer backup in my house and I was so traumatized I didn’t know what to do. I called them and within an hour their techs were at my house. They calmed me down (first) and then completely cleaned the disaster. It was a serious hazmat situation and their techs were cheerful and professional. They mitigated the situation within a few hours and left dehumidifiers, fans, and most importantly, air purifier machines running in my house for several days. They checked back at my house each day to inspect their mitigation, and they were GREAT! Highly recommend! They are a GREAT team to call during your homeowner’s despair. Don’t know what I’d have done without them.
Jerome Counts and his crew were not 10’s…they were 100’s!!! Amazing guys who did an excellent job helping us in an extremely stressful situation! I am so grateful to them for their empathy, kindness, and professionalism! While I hope to never need their help again, if any of my family or friends or I do need it, Jerome/SERVPRO will be getting a call! Thank you!!
Very good service, on time and prompt resolved my water heater leak in my basement. They removed the wet floors and carpet, dried out the damage.
Huge thank you to the entire SERVPRO team for their speedy assistance following the water main break on 5th and Bainbridge. Lennon and the team were hard working, responsive and efficient. Very grateful and will return when/if future services are needed.
"I am writing to thank my Disaster Recovery team for their outstanding service following a flood in my loft. Project Manager Lennon with technicians Edwin and Caleb with such empathy and efficiency, they turned a total disaster into a manageable one.
Having your ceiling collapse under a flood of water is a daunting experience, and it was their human connection that made all the difference. I had such confidence in them from the get-go, and they did not let me down.
It’s rare in this world to meet people who can do their technical job so well, and yet also consider the emotional fall out for someone like me. They were so kind, but wasted not one second getting down to work.
Just know I could not be more grateful."
In a world of fraud and mistrust this was the best experience- professionalism and satisfaction throughout. I was so anxious about this entire process but from Jeff to Richard my mind was at ease. Your crew/company is amazing.
Phenomenal job getting my home back to normal!
SERVPRO was very professional and answered every question I had. They made my house look like it did before the flood. I am happy I called them.
You have been so wonderful through this horrible flood. Bob and I appreciate everything you’ve done.
Zach and Josh were very polite and helpful, they did a great job!
Professional staff. Eric is a good team leader.
Miguel that ran the job and his staff were very professional. Miguel in particular was great.
Brian and his crew did a great job and answered all questions and concerns that I had. Very patient!
I would definitely recommend SERVPRO to anyone.
Everyone was polite and respectful. They worked very well as a team and seemed respectful of each other, which gave me confidence. Excellent Job!!
Eric was a pleasure to work with.
Excellent Service - Best crews ever!!!
The team was attentive and extremely prompt and courteous. They are an asset to the company!
The staff was very professional & knowledgeable..
Excellent service - Best crews ever!!
Done Excellent Job!
They did a good job!
The crew was responsive and met my expectations! Thank you for all your help!
I called in a few companies to see who would be able to get here the quickest. SERVPRO of Society Hill arrived on time and was very professional.
Very helpful in a time of need. I would recommend to family and friends.